Wednesday 13 October 2021

11:00 – 17:40 [GMT+2/ EEST]

10:30 – 11:00 Pre-Event Virtual Networking & Live Expo
11:00 – 11:10 Welcoming Remarks
Panagiotis Marketos, Business Editor
11:10 – 11:25 “Crossing the horizon: leading transformative change as the next great leap forward for banking”

Dr. Dimitrios Salampasis, Director, Master of Financial Technologies, Asst. Prof. FinTech Innovation and Entrepreneurship, Swinburne University of Technology, Australia

11:25 – 11:30 Q&As


Spearheading innovations: shaping up the emerging banking ecosystem

  • Speed of response: tapping into the true power of transformative technologies  
  • Resolution Issues, the safety net and the effects of RegTech
  • Moving from embedded finance to partnerships: navigating the expanding digital ecosystem
  • Modern core banking and payment platforms in respond to the needs of the market
  • Uncovering the potential of Open Banking, Open Innovation and Microservices in SB/ SME
11:30 – 11:35 Session Opening Remarks
11:35 – 11:50
International  Speaker
“Get Set for Digital First – Onboard your customers onto new digital payment experiences!”
Rémy Belloir, VP Digital Payment Europe, Thales
11:50 – 11:55 Q&As
11:55 – 12:05 Virtual Networking Break & Live Expo
12:05 – 12:10 Panel Session Opening Remarks
12:10 – 13:10
Panel Discussion
“More Digital, More Connected, More Flex:  Evaluating longer-term effects to meet market expectations”
There have been some awesome innovative interventions and cutting-edge technologies in financial services this past decade. AI, QC, IoT, KYC, PFM, VAR, 5G, DLT, API, BCI – We are bombarded with acronyms. But how banks can take advantage of the accelerated digital transformation that is now clearly evident in many parts of the economy. And what do these technologies really mean for financial services and end users? Have they been pushing the industry forward into the 21st century or merely optimizing 20th century banking? How much will disruptive technologies impact on financial services and customer experience? Who is keeping us in the box, the regulators or our own mindsets? What tech do consumers want and what do they fear? What tech should banks be building for people? Which are the short-term demand trends, emerging growth avenues, and how banks can adapt their products & go-to-market strategies.
The panel discusses:

  • Exploring innovative digital financial services – Improving CX across the board
  • The term “emerging technologies” what it really means for financial services and market engagement?
  • How are banks responding to digital (r)evolution? What’s the status? What’s the process, the burdens, and the escalation factors
  • How digital champions lead their peers in digital functionalities along the customer journey? What is your experience?

Panel Participants

  • Stavroula Kampouridou, CEO, DIAS Interbanking Systems SA
  • Akis Giouchas, COO, Optima bank
  • Effie Presvia, Chief Technology & Operating Officer, Attica Bank
  • Kostas Tovil, Senior Vice President, TBI Bank

Moderator: Panagiotis Marketos, Business Editor & Giannis Rizopoulos, Journalist

13:10 – 13:15 Q&As
13:25 – 13:30 Stage Opening Remarks 
13:30 – 13:35 Q&As
13:35 – 13:45 Virtual Networking Break & Live Expo


Banking life after crisis mode – Planning for the new normal

  • The potential long-term implications of COVID-19 for the retail banking sector
  • Evaluating branch contractions: Redefining branch-related tasks
  • Agile ways to engage customers:More effective and efficient ways to meet consumer needs 
  • Delivering flexibility & agility at scale:The “channel of choice” in an age of convenience
  • Creating an extended ecosystem:Innovation in customer interaction models, branch developments and value of Opti-channel
  • The outlook for the branch and the need for a much better onboarding experience
13:45 – 13:50 Session Opening Remarks
13:50 – 14:05
International  Speaker
“How the co-browsing differentiates your customer service advice.”

Javier Puga, VP Marketing in Unblu

14:05 – 14:10 Q&As
14:10 – 14:20 Virtual Networking Break & Live Expo
14:20 – 14:25 Panel Stage Opening Remarks
14:25 – 15:25
Panel Discussion
“New retail banking activities following the pandemic crisis: Expansion? Retrenchment?”
The only invariant factor in the banking world is change. COVID-19 reshaped consumer behavior in an unprecedented way. And as governments implemented various degrees of stay-at-home orders, one of the most immediate challenges executives faced was the inability to conduct business in person or on site. 2020 saw net closures of many branches as banks directed customers toward digital banking platforms. Whether it meant enabling bank staff and employees to work remotely, helping customers to access banking products and services without stepping into a branch, or any number of other adjustments, banks set aside traditional ways of collaborating and interacting to ensure business continuity. Even regulation has shifted to allow transactions without physical contact and signature — opening up an avenue for a full digital client experience. While the primary functions of a bank may not have changed over the past 200+ years, the methods of performing the services have transformed dramatically. What will the “new normal” of the banking environment look like? What about, the safekeeping of money and other valuables, the making of payments, the making of loans, and the making of investments? Will customers actually want to bank with digital bank? Will there always be a role for bank branches alongside digital channels or behind smart devices?
The panel discusses:

  •  What is the role of branches in this increasingly digital-first world — how many do you need, and how big should they be?
  • Uncovering the opportunities of Banking-as-a-Service and the Outsourcing potential: how can banks capitalize on this?
  • What banks could be doing to rethink the branch experience and capitalize on the enduring trends brought about by COVID-19?
  • What actions leaders need to take on the distinct challenges of Automation, Personalization, and Real-Time Payments?
  • Which is the real value of automation as the need to continue to serve customers and minimize disruption to operations amid workforce and resources constraints had reinforced?
  • Which are the keys to retaining customers and drive up their lifetime value?

Panel Participants

  • Panagiotis Divriotis, Chief Retail Officer, Attika Bank
  • Marian Ignat, Executive Director – Head of Retail Distribution, BCR
  • Andrzej Pyka, Chief Retail Transformation Officer, Santander Bank Polska
  • Viktor Stoyanov, Head of Remote Services and Digital Channels at UniCreditBulbank

Moderator: Panagiotis Marketos, Business Editor & Alkman Granitsas, Senior Associate, Kyklos Associates in Marketing & Public Relations Consultancy

15:25 – 15:30 Q&As
15:30 – 15:35 Session Opening Remarks
15:35 – 15:40 Q&As 
15:40 – 15:50 Virtual Networking Break & Live Expo


Contextual, Immediate, Secure, Re-imagined:

Creating the blueprint of the Future Bank

  • The Post-Covid Impact on strategic initiatives and projects – changes dictating the new equilibrium
  • The growing ecosystem of financial services: strategic implications for banks, market, and government
  • Adapting for the future: The importance of a deliberate ecosystem strategy and the effective orchestration
  • New revenue´s sources, the progressive digitalization of the sector and the changes in consumer´s behaviors
  • Re-shaping strategies across digital innovation capabilities to new ways of managing money or new types of money?
  • Pondering the applications of RegTech – Compliance as a Growth Factor
15:50 – 15:55 Session Opening Remarks
15:55 – 16:10
International  Speaker
“Growing your business through Credit Risk Management”
Albert-Jan Schepers, Director Business Development and Consulting, SG NewTech, a Software Group company
16:10 – 16:15 Q&As
16:15 – 16:25 Virtual Networking Break & Live Expo
16:25 – 16:30 Panel Stage Opening Remarks
16:30 – 17:30
Panel Discussion
“Recalibrating Banking: the clearest path to enhanced profitable strategies for 2021 and beyond”
“The future of banking has arrived much sooner than most expected. Faced with changing consumer expectations, emerging technologies, and new business models, banking leaders will need to remain flexible to adopt evolving business models and start putting customers at the center of every strategy to help them prepare for banking in future. Some of their decisions were quick fixes, meant to solve an urgent problem. But others have revealed capabilities and opportunities that might not have seemed possible before, and that could fundamentally change their bank’s business model as countries emerge from various stages of crisis. So, which of these opportunities are worth exploring? How can banks take the new capabilities and mindsets, created in reaction to sudden change, and transform them into a future-proof business model? What conversations should they be having right now to re-calibrate traditional approaches to doing business and reconfigure their business models accordingly? Will shifts towards remote collaboration, automation, low-density workplaces and operational processes outsourcing will have a lasting impact? Will R&D spend in these areas produce returns? Is ‘wait and see’ a good strategy? Can the regulators and law makers keep up?”

The panel discusses:

  • Which are the crucial forces that have been currently changing socio-economic reality pressuring leaders to digitally transform their organizations and their human-centered model? How COVID-19 speeds up as a threat or opportunity?
  • How to make our response to crisis and best practices part of the organization’s moving forward action plan?
  • The new wave of digitalization: Can banks safely take existing trends and extrapolate them into predictions?
  • Which initiatives can help address the challenges and maximize the opportunities of the next-generation bank?
  • New revenue streams and growth models: Different approaches that banks can take to overcome the challenges
  • Banking, Big Tech &Fintech: Is the growing room as wide and as deep as some bank and credit union might think?

Panel Participants

  • Petr Baron, CEO, TBI Bank
  • Dimitris Kyparissis, CEO, Optima bank
  • Alexander Boyko, Deputy CEO, Altbank
  • Michel Léger, EVP Innovation, Ingenico Group
  • Radu Topliceanu, Deputy CEO, Head of Retail Banking, BRD – Groupe Societe Generale

Moderator: Panagiotis Marketos, Business Editor & Alkman Granitsas, Senior Associate, Kyklos Associates in Marketing & Public Relations Consultancy

17:30 – 17:40 Closing Remarks
Panagiotis Marketos, Business Editor

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