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Tuesday, October 18th

Lighthouse, Stavros Niarchos Foundation Cultural Center (SNFCC), Athens 

Banking Unleashed: Rise to the Challenge


First held in 2018, and after two virtual editions due to the pandemic, Banktech 2022 returns as a hybrid conference on 18 October in Athens, cementing its on-going commitment to uncover financial industry’s urgent and mid-term transformation needs, deliver inspiration and strategies, concurrently providing with powerful insights on emerging banking trends to help today’s financial institutions transform themselves to serve consumers now and into the future.


This year’s overarching edition entitled “Banking Unleashed: Rise to the Challenge” brings together regional, international banks, fintech experts, vendors and evangelists who are setting the futuristic trends of the financial world, charting the next wave of the digital (r)evolution to successfully keep track of the ever-rising consumer expectations, and thrivingly rise to meet today’s volatile and uncertain environment challenge.


LEARN MOREREGISTRATION

The Conference


The Banktech 2022 conference Program will unleash a unique experience providing a carefully rich spectrum of forefront approaches on digital banking space, alternative financial systems, business dynamics that will matter most to financial institutions and companies.

2021 was the year of transition as we moved towards the new era, Banking 4.X.The banking industry is in a digital arms race. While new risks emerge, so too do new opportunities for banks and FIs to lead the way in technological innovation and driving positive global change. To be successful, the bank of the future will need to embrace emerging technology, remain flexible to adopt evolving front and back business models, and put customers at the center of every strategy.

For the 5th consecutive year, Banktech 2022 is creating a high-quality agenda, across three conference sessions, panel discussions and, thought-provoking talks, as speakers will focus on the ability of banks to identify, adapt and scale forward-thinking innovations and manage risk in an uncertain world.

  • Charting the next wave of the digital (r)evolution
  • Keep track of the ever-rising consumer expectations
  • Rise to meet today’s challenges
Charting the next wave of the digital (r)evolution

Regional banks are operating in an environment of rising competition, facing intensifying pressure from big national banks, challenger banks, and technology firms. While making the right digital investments is vital to compete, it can feel like a digital arms race with a myriad of digital technologies to decipher. As more competitors embrace purpose-led innovation, banking-as-a-service, and embedded finance, the new distribution points for customer engagement will further intensify competition to deliver on these banking needs, contributing to build sustainable services models and help the industry through the transition.

Keep track of the ever-rising consumer expectations

We’re already seeing a dramatic shift in customer behavior: almost 70% of financial transactions are performed through digital channels. While legacy tech stacks can hold back the degree of innovation for some banks, we’re likely to see greater churn and margin compression. In a digital-first environment where banks are cutting branches, we will navigate into key facets enabling banks to drive a greater depth of relationship with customers, increase revenue generation potential via digital solutions’ adoption, improve productivity, and achieve higher digital sales rates.

Rise to meet today’s challenges

Looking forward to the next 5 years, technology will likely be the heart of this industry’s most significant future-facing trends. The challenge for banks: capitalizing on cutting-edge technologies and innovations such as AI, machine learning, and data to deliver operational efficiencies, as well as encountering the new imperatives of ESG, Climate crisis, Pandemics’ consequences, Geopolitical upheavals, and Macroeconomic recession burdens that alter the success factors of every business venture. Distinguished C-Level Banking Executives and Industry Experts will uncover future-facing trends, aggressive challenges, new opportunities and capacities of our Financial Services’ provision ecosystem and how banking will likely change in the future.


MEET THE SPEAKERS

Sessions



Session One

Right offers, Right timing, Right channels: Keep track of the ever-rising consumer expectations

  • An ontological exercise – Innovation in customer journey maps, consumer segmentation, design thinking, branch developments
  • Hybrid Banking Models – How banks can perform banking activities via seamless opti-channel interactions
  • The Rise of the Hybrid Consumer, its influence on financial and retail and the need for better branch-level data
  • End-to-end digital excellence in banking – What does this look like for both the bank and the customer?
  • Accelerating digital transformation through a customer-centric lens
  • The power of intelligent automation to transform self-service experiences in banking to boost sales and improve customer experience

  • “The role of Branches in a digital-first world”
  • “Becoming The Bank of Choice for Next-Gen Customers!”
“The role of Branches in a digital-first world”

Before we even discovered the meaning of the word pandemic, in early 2020, Retail Banks were experiencing declining Operating Profits, a downward trend consistent with the previous years. Pressure on interest income and evolved consumer expectations made the physical channel a prime target for restructuring. Financial Institutions reduced the size of their branch networks drastically to retain operating costs. At the same time, investment in digital channels increased because of their lower cost per transaction, ease of access and overall agility.

Digital engagement tools improve lead generation campaigns, with a personalized and instant experience that leads to higher customer satisfaction. The growth in digital channels, however, did not fully cover for the downturn in branch activity in 2021. Furthermore, many banks witnessed an increase in branch activity in 2021, while customers seek and value the advisory role of banks in their purchase decision process for complex financial products. Digital channels have proven their ability to fulfill account service needs optimally, but are they alone sufficient to sustain and grow sales of retail banking products?

During this session, panelists will discuss the importance of embedding the branch into a digitally driven sales model and what are the operational requirements that enhance the branches’ advisory and relationship building role.

“Becoming The Bank of Choice for Next-Gen Customers!”

As we move towards a ‘digital first’ economy, customers have thousands of financial institutions and banking services available at their fingertips which makes it easy for them to select the best bank for different products. With Banks under the most extreme pressure ever seen, becoming the bank of choice has never been more important as customers expect their banks to act more like top technology brands than traditional financial institutions and provide an experience that is fast, transparent, and seamless. If banks want to become the primary financial institution for their customers, they must identify how they can capture consumers and nurture those relationships to build loyalty. However, becoming a primary financial institution involves much more than persuading customers to open an account.

This panel discussion will provide an industry view covering where the digital banking market is today and where is headed and how global connections are driving innovation forward for the entire industry. Panelists will share a perspective of what banks can and should get right to create new experiences and business models to become an important part of a customers’ lifestyle rather than simply offering a place where customers can go just to do their banking.


Session Two

More competition, more innovation: Charting the next wave of the digital (r)evolution

  • Meeting the needs of the growing ecosystem of financial services
  • Re-shaping strategic planning in the light of groundbreaking developments and platform-based approaches
  • Moving from embedded finance to partnerships – Navigating the expanding digital ecosystem
  • Drive more efficient operations through data, AI, and automation
  • Banking operations – Fraud and financial crime, customer identification
  • The Open Banking imperative – Boosting interoperability andprovide tangible benefits to end-users
  • Insurance, e-commerce, leading to modern commercial excellence

  • “Board the Cloud Transformation Express: The Next Big Wave of Operational Speed, Agility, and Collaboration”
  • “Building tomorrow’s bank: future-proofed, sustainable, digital front to back”
“Board the Cloud Transformation Express: The Next Big Wave of Operational Speed, Agility, and Collaboration”

To date, banks have made incremental efforts to streamline their operations since new technologies are drastically changing the banking and capital markets industry in the front, middle, and back office. And customers are becoming more familiar with fintech as the sector continues to revolutionize bill payment, e-commerce and other services. New technologies, like AI, data and automation along with the use of the cloud and APIs, can accelerate their efforts well beyond small efficiencies toward the long-held dream of “zero operations”. So, the question is how can banks leverage everything that has worked so far and combine new approaches to solve today’s challenges and plan for strategic ways to secure their place in customers’ daily lives?

During this panel, we will explore how banks can take this opportunity to assess the security and convenience of their digital offerings and create new target-operating models that move from table stakes to transformation, resulting in improved revenue, cost efficiencies and client delight.

“Building tomorrow’s bank: future-proofed, sustainable, digital front to back”

Before we even discovered the meaning of the word pandemic, in early 2020, Retail Banks were experiencing declining Operating Profits, a downward trend consistent with the previous years. Pressure on interest income and evolved consumer expectations made the physical channel a prime target for restructuring. Financial Institutions reduced the size of their branch networks drastically to retain operating costs. At the same time, investment in digital channels increased because of their lower cost per transaction, ease of access and overall agility.

Digital engagement tools improve lead generation campaigns, with a personalized and instant experience that leads to higher customer satisfaction. The growth in digital channels, however, did not fully cover for the downturn in branch activity in 2021. Furthermore, many banks witnessed an increase in branch activity in 2021, while customers seek and value the advisory role of banks in their purchase decision process for complex financial products. Digital channels have proven their ability to fulfill account service needs optimally, but are they alone sufficient to sustain and grow sales of retail banking products?

During this session, panelists will discuss the importance of embedding the branch into a digitally driven sales model and what are the operational requirements that enhance the branches’ advisory and relationship building role.


Session Three

The New Reality of Banking: Rise to meet today’s challenges

  • Prompt response – Tapping into the true transformative power of open interoperable systems
  • Payment innovations – BNPL, Bill payments, request-to-pay, instant cross-border offerings, invisible payments, QR codes, POS innovation, one-time cards;
  • Platformification penetration, as-a-Service growth, and the European payments’ landscape evolution
  • Digital innovation – Mobile wallets, Super-apps, e-commerce, instant credit
  • AI and ML as Part of Payment Systems: Process Automation, Fraud Detection& AI-embedded tools
  • Seamless and Secure Payments: simplifying wiring channels to ensure customer retention
  • IoT as an integral part of the new Payment Channels

  • “The Future of Payments: New Business Models for Growth, Innovation and Inclusion”
  • “Innovation Starting from the Point of Sale: Winning approaches to merchant experience”
“The Future of Payments: New Business Models for Growth, Innovation and Inclusion”

Accelerated by the pandemic, the shift to a cashless society and the rising role of payments as more than simply an exchange of value for goods and services creates a once-in-a-lifetime opportunity for the payments industry to lead in financial services. Many people adopted digital behaviors, accelerating the proliferation of mobile-first digital economies, and rendering cash even less relevant to daily life than it already was. And given the key role digitization plays in the financial lives of more and more of the world’s population, electronic payments are at the epicenter of this transformation. This discussion will focus on the (r)evolution of payments ecosystem and the key themes that are influencing it. What kinds of solutions are trending? How the payments players respond to these trends and which areas of regulation are they most concerned about?

“Innovation Starting from the Point of Sale: Winning approaches to merchant experience”

The past couple of years have been very challenging for most small businesses, but industry-wide efforts to simplify payment processing fee structures, ramp up customer support and speed up payments have had positive effects on merchant services satisfaction.

Future-oriented growth in this space is to create an upgraded ‘Merchant Acquirer’ that will deliver value-added services to existing customers and create new business opportunities in the SME market. Merchants’ priorities naturally shift from prioritizing the lowest transaction costs to delivering premium services, on top of commodity merchant acquiring. They are ready to pay for services like loyalty, affiliate marketing, integration of payments with business applications, enhanced self service solutions and increased approval rates, especially when they result in greater customer engagement or revenue uplift. On the other hand, there is still the SME market that is today under-served but will have more and more need for payment services.

In this fast-paced discussion, a panel of distinguished banking professionals will share insights and opinions on the current situation and predict the short- and long-term effects for the Merchant acquiring business, discussing how last year’s carve out of the Banking sector will transform customers experience, and what might be the impact on financial institutions and payment processors. We will also hear about the new business models in acquiring and what is their prediction about the latest trends on microfinancing services (Buy-Now-Pay-Later), Variable recurring payments (VRPs) & Instant payments.

Meet the

Speakers


Topics Outline

C-level Banking Executives and Industry Experts from European or local Banking Institutions, and High-Tech Sectors, will uncover how important incumbents stand to embrace the visible and invisible opportunities shaping the future of banking, how we can respond to ensure a strong future for our industry, and what will be its operational status in the near future including but not limited to:

  • Embedded innovation for the new way of finance (disintermediated models, modern lending, etc.)
  • Innovation in customer journey maps, consumer segmentation, design thinking, branch developments
  • Impact of AI, ML and other cognitive banking applications on back office and customer-facing processes
  • The Rise of the Hybrid Consumer, its influence on financial and retail and the need for better branch-level data
  • Bank-to-Business and Platformification opportunities – operations and banking services made invisible
  • Fast Payment Systems & Real-Time Payments, BNPL, pushing CX to the next edge
  • Instant & Cross-border Payments, Request to Pay (RtP), Payment Schemes, Wallets and card newcomers, Instant Credit (what’s next?)
  • Revenue generation prospects via AI, Machine Learning, Blockchain, DAOs and Smart contracting
  • Cyberthreats remedy, Secure transactions solutions via smart cards & Domestic Debit Car
  • Creating future business embodying ESG, Climate crisis, Covid-19, and war-driven revised factors
  • End-to-end digital excellence in banking – What does this look like for both the bank and the customer?

5th Banktech will be jointly organized by Boussias’ Digital Finance Magazine and Mellon Group of Companies.


BOOK YOUR SEAT

Connection and Networking


Banktech guarantees an Agile, amicable, and dynamic field of interaction for all Experts and Guests whether attendees or contributors. Physical or digital attendance and networking,Q&A sessions during the flow of the event, provide an important edge ensuring interactionwithsenior financial and banking executives, venture capitalists, industry analysts, regulators from across Europe and beyond.

The first ever hybrid Banktech, will give participants the choice of an in-person experience in Athens with full access to all conference sessions and networking opportunities, or a dedicated digital experience with live-streaming – the latter if travel restrictions will unfortunately again have to apply.


The Audience


CEOs, Chief Technology Officers (CTOs), Chief Information Officers(CIOs), Chief Digital Transformation Officers(CDTOs), Chief Risk Officers(CROs), Chief Innovation Managers (Retail, Telecoms, e-Commerce, Utilities, etc.), Chief Retail Banking Officers, Chief Operations Officers (COOs), Compliance Experts, Fintech Leaders, Incubators, ICT Auditors, ICT Infrastructure and Business Continuity Managers, ICT Managers, Chief Marketing Officers, Payments Experts, Financial Systems and Services’ Consultants, and Integrators


BOOK YOUR SEAT

Sponsors

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KAL is a world-leading ATM software company and preferred supplier to banks across the globe, including Citibank, UniCredit, Česká spořitelna, ING Bank, OTP Hungary and Westpac New Zealand. KAL’s multivendor software gives banks full control of their ATM network to reduce costs, increase functionality and improve competitiveness. The Kalignite suite runs on over 300,000 ATMs.

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Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine.
Enghouse Interactive’s core values – Reliability and Choice – are key differentiators in the global marketplace. Reliability speaks to Enghouse Interactive’s reputation for consistently honoring its commitments to its customers, staff, partners, and investors. Choice is reflected in the unparalleled breadth of its CX portfolio, which enables customers to choose from a wide array of solutions, whether deployed on-premise, in the cloud, or on a hybrid platform. By leveraging a broad range of technologies and capabilities based on open standards, Enghouse Interactive simplifies the advanced integrations customers require.
Respecting local regulatory requirements, and supporting any telephony technology, Enghouse Interactive ensures that its customers can be reached by their customers – anytime, anywhere, and via any channel.


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Euronovate Group is a technology vendor specializing in Trust Solutions. The main expertise areas concern: Digital Identities creation and management, Electronic and Digital Signature, and Certification Authority at the European level with the Víntegris brand.
The Group’s broad product portfolio comprehends a combination of proprietary software, hardware, and customized solutions focused on the specific requirements to fulfill each market’s necessities in an all-in-one digitalization experience with no third parties. As a consultant, Euronovate Group accompanies various governments and institutions to implement digitalization regulations, digital signatures, and the creation of governance Certification Authorities.

Organized by


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Contact Us


Registrations
Elena Panagi, M: +30 694 5580 556, E: [email protected]
Content & General Enquiries
Vicky Pavlatou, M: +30 694 3627 371, E: [email protected]
Project Management
Sissy Tzelepidou, M: +30 210 6617777 (ext. 258), E: [email protected]

BOUSSIAS

 338, Kleisthenous Str. 15344, Gerakas, Attiki, Greece
  +30 210 6617777
  +30 210 6617778
  www.boussias.com