An Online, Interactive and Challenging Conference on new era’s Digital Banking

From adoption to adaptation:

Riding the next wave of transformative banking

The global pandemic converted banks and financial institutions’ strategies on digital transformation to an urgent necessity than an opportunity with a long lead time. Explore how breakthrough digital financial solutions, services and omni-channel developments meet the current imperatives and emerging trends, and how they impact the future needs of the market that promptly responds requiring quality, additional benefits, and transparent interaction. The 1-Day conference will act as a hearth of ideas and innovations that transform the region’s financial services.

First held in 2018, BankTech Conference has become a must-attend interactive, innovative, and exclusive meeting point of leading voices in Banking and Fintech across Europe, analyzing challenges, generate ideas, deliver solution as well as providing answers to the latest developments of banking and financial services as the annual banking conference of like-minded professionals, and visionary innovators.

On October 13th, the BankTech Conference 2021 will offer one day filled from peer-to-peer sessions to expert speakers, future-focused topics, panel talks, keynotes, case studies and networking opportunities to connect and discuss business opportunities with C-level representatives from the banking, fintech, and technology fields. Join the unrivalled speaker line-up as they unpack the latest trends in innovation and uncover new ways to improve a wide spectrum of areas enhancing operational efficiency, stay on top of the latest developments, increase bottom line, and developing competitive edge.


The Conference

BankTech 2021 entitled “From adoption to adaptation: Riding the next wave of transformative banking” will offer a unique digital experience responding to the recent disruptions of digital financial services in the new era, especially for the Banking and the relevant Fintech and Technology Sector providing the crucial contribution of how the human-centered design towards improving a better market response, will ensure fast go-to-market tactics using actionable models, and tangible outcomes. Accelerators like COVID-19 and its impact, as well as agile methodologies, and digital transformation breakthrough projects will boost the success criteria and capitalize on approaches, and innovative interventions.

Distinguished International experts, Thought Leaders and Innovators will develop the facets of the new reality in digital financial services and advanced interactions with the market’s segments delivering inspiration and strategies for overcoming obstacles, empowering others and discovering untapped strengths amid challenges.



Session One

Spearheading innovations: shaping up the emerging banking ecosystem

  • Speed of response: tapping into the true power of transformative technologies
  • Resolution Issues, the safety net and the effects of RegTech
  • Moving from embedded finance to partnerships: navigating the expanding digital ecosystem
  • Modern core banking and payment platforms in respond to the needs of the market
  • Uncovering the potential of Open Banking, Open Innovation and Microservices in SB/ SME

  • 1st Panel Talk – “More Digital, More Connected, More Flex: Evaluating longer-term effects to meet market expectations”
1st Panel Talk – “More Digital, More Connected, More Flex: Evaluating longer-term effects to meet market expectations”

There have been some awesome innovative interventions and cutting-edge technologies in financial services this past decade. AI, QC, IoT, KYC, PFM, VAR, 5G, DLT, API, BCI – We are bombarded with acronyms. But what do these technologies really mean for financial services and end users? Have they been pushing the industry forward into the 21st century or merely optimizing 20th century banking? How much will disruptive technologies impact on financial services and customer experience? Who is keeping us in the box, the regulators or our own mindsets? What tech do consumers want and what do they fear? What tech should banks be building for people?

Indicative areas:

  • Exploring innovative digital financial services – Improving CX across the board
  • What emerging technologies really means for financial services and market engagement?
  • How are banks responding to digital (r)evolution? What’s the status?
  • How digital champions lead their peers in digital functionalities along the customer journey?

Session Two

Banking life after crisis mode – Planning for the new normal

  • The potential long-term implications of COVID-19 for the retail banking sector
  • Evaluating branch contractions: Redefining branch-related tasks
  • Agile ways to engage customers: More effective and efficient ways to meet consumer needs
  • Delivering flexibility & agility at scale: The “channel of choice” in an age of convenience
  • Creating an extended ecosystem:Innovation in customer interaction models, branch developments and value of Opti-channel
  • The outlook for the branch and the need for a much better onboarding experience

  • 2nd Panel Discussion – “New banking activities following the pandemic crisis: Expansion? Retrenchment?”
2nd Panel Discussion – “New banking activities following the pandemic crisis: Expansion? Retrenchment?”

The only invariant factor in the banking world is change. COVID-19 reshaped consumer behavior in an unprecedented way. 2020 saw net closures of many branches as banks directed customers toward digital banking platforms. While the primary functions of a bank may not have changed over the past 200+ years, the methods of performing the services have transformed dramatically. What will the “new normal”of the banking environment look like? What about, the safekeeping of money and other valuables, the making of payments, the making of loans, and the making of investments?  Will customers actually want to bank with digital bank? Will there always be a role for bank branches alongside digital channels or behind smart devices?

Indicative areas:

  • Uncovering the opportunities of Banking-as-a-Service (Outsourcing): how can banks capitalize on this?
  • What banks could be doing to rethink the branch experience in an increasingly digital world?
  • What actions leaders need to take around Automation, Personalization, and Real-Time Payments?
  • Which are the keys to retaining customers and drive up their lifetime value?
  • What role should bank branches play in this transformation, and why?

Session Three

Contextual, Immediate, Secure, Re-imagined: Creating the blueprint of the Future Bank

  • The Post-Covid Impact on strategic initiatives and projects – changes dictating the new equilibrium
  • The growing ecosystem of financial services: strategic implications for banks, market, and government
  • Adapting for the future: The importance of a deliberate ecosystem strategy and the effective orchestration
  • New revenue´s sources, the progressive digitalization of the sector and the changes in consumer´s behaviors
  • Re-shaping strategies across digital innovation capabilities to new ways of managing money or new types of money?
  • Pondering the applications of RegTech – Compliance as a Growth Factor

  • 3rd C-Suite Discussion – “Recalibrating Banking: the clearest path to enhanced profitable strategies for 2021 and beyond”
3rd C-Suite Discussion – “Recalibrating Banking: the clearest path to enhanced profitable strategies for 2021 and beyond”

The future of banking has arrived much sooner than most expected. Faced with changing consumer expectations, emerging technologies, and new business models, banks will need to remain flexible to adopt evolving business models and start putting customers at the center of every strategy to help them prepare for banking in future. What opportunities are worth exploring? What conversations should you be having right now to ensure banks repositioning for the future? How can banks take new capabilities and mindsets, created in reaction to sudden change, and transform them into a future-proof DNA? Will R&D spend in these areas produce returns?  Is ‘wait and see’ a good strategy? Can the regulators and law makers keep up?

Indicative areas:

  • The keys to reshape banking models and future strategy: How should banks set their priorities?
  • The new wave of digitalisation: Can banks safely take existing trends and extrapolate them into predictions?
  • Which initiatives can help address the challenges and maximize the opportunities of the next-generation bank?
  • New revenue streams and growth models: Different approaches that banks can take to overcome the challenges
  • Banking, Big Tech & Fintech: Is the growing room as wide and as deep as some bank and credit union might think?
Meet the


Keynote Speaker

Dr Dimitrios Salampasis

Director, Master of Financial Technologies, Asst. Prof. FinTech Innovation and Entrepreneurship, Swinburne University of Technology, Australia

Albert-Jan Schepers

Director Business Development and Consulting, SG NewTech, a Software Group company

Javier Puga

VP of Marketing at Unblu

Petr Baron


Rémy Belloir

VP Digital Payment Europe, Thales

Alexander Boyko

Deputy CEO, Altbank

Michel Léger

Executive Vice President Global Solution Development, Ingenico

Panagiotis Divriotis

Chief Retail Officer, Attica Bank

Marian Ignat

Executive Director, Head of Retail Distribution, Responsible for Retail Digital Platforms, Open Banking and Partnerships, Branch Network and Contact Center, Erste BCR

Stavroula Kampouridou

CEO at Interbanking Systems DIAS S.A.

Dimitris Kyparissis

CEO, Optima bank

Akis Giouchas

COO, Optima bank

Effie Presvia

Chief Technology & Operating Officer, Attica Bank

Andrzej Pyka

Chief Retail Transformation Officer, Santander Bank Polska

Konstantinos Tovil


Victor Stoyanov

Head of Remote Services & Digital Channels, Unicredit Bulbank

Radu Topliceanu

Deputy CEO, Head of Retail Banking, BRD

Key issues

C-level Banking Executives and Industry Experts from European or local Banking Institutions, and High-Tech Sectors, will uncover how Incumbents stand to embrace the visible and invisible opportunities shaping the future of banking, how we can respond to ensure a strong future for our industry, and what will be its operational status in the near future including but not limited to:

  • Strategy for the future of banks –Digital services for viable growth
  • Adopting and Adapting Digital Transformation – Regulatory Compliance for viable growth
  • Open Banking – Omni-Channel – New Digital Financial Services – Collaboration ecosystems
  • The potential medium-term implications of COVID-19 for the retail banking sector
  • Bank-2-Business partnerships, Bank-2-Government Connectivity & Interplay
  • DCX, Phygital Customer Experience, Hybrid Banking, Automated secure delivery
  • Instant & Cross-border Payments, Mobile payments, Wallets, Instant Credit
  • Big Data, AI-driven Insight Analytics, Smart Data Insights
  • Cybersecurity Infrastructure, Secure transactions via smart cards, Domestic Debit Cards
  • Embedded innovation in pragmatic solutions

Connection and Networking

BankTech guarantees an Agile, Online, Digitally-enabled field of interaction for all Experts and Guests upgrading every session for attendees and contributors.
Platform’s interactive features, chat, Q&A sessions, and polls give the advantage to interact with senior financial and banking executives, venture capitalists, industry analysts, regulators from across Europe and beyond.

The Audience

Chief Executive Officers / Chief Technology Officers / Chief Information Officers / Chief Digital Transformation Officers / Chief Operations Officers (COOs) / Chief Growth Officers / Chief Retail Banking Officers / Chief Procurement Officers / Chief of Digital Channels / Chief Risk Officers / Chief Strategy Officers / Chief Financial Officers / General Managers / Managing Directors / Operations Directors / Directors of Payments / Heads of Operations

Technology Partners

About Wordline

Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2020 Worldline generated a proforma revenue of 4.8 billion euros.

About Software Group: 

Software Groupis a global technology company specialized in digitalization and integration solutions forfinancial service providers. Founded in 2009 and headquartered in Sofia, Bulgaria, it currently serves a worldwide client base in more than 70 countries from 9 regional offices located in Australia, Bulgaria, Egypt, Ghana, India, Kenya, Mexico, the Philippines and the USA.The company’s vision is toaccelerate financial inclusion by creating cutting-edge technology solutions. Some of Software Group’s customers are organizations such as Bill & Melinda Gates Foundation, MasterCard & MasterCard Foundation, International Finance Corporation (IFC), the World Bank, Asia Development Bank, 7 of the 10 biggest Microfinance networks, Asia Confederation of Credit Unions (ACCU), Allianz Bank Bulgaria, Atlantic Bank, Bank South Pacific, Commercial International Bank Egypt, and others. 

Visit us at:

Thales is a global technology leader with 83,000 employees in 68 countries. Our digital identity and security business creates the technology needed to build trust in an increasingly connected world. Our solutions generate value for businesses and governments by protecting the identities of billions of people and things as well as the data they create and exchange. We deliver these solutions to more than 30,000 organisations including 3,000 financial institutions whose banking and payment services we protect.

About Unblu

Unblu empowers banks and insurance companies to connect with their customers at every stage of the customer lifecycle. Unblu’s Conversational Platform is a secure, collaborative engagement solution that helps financial institutions to deliver an in-person experience online. Unblu transforms the customer journey, empowering advisory, sales, and support teams to increase online conversions, deliver better customer experience and build successful business relationships. Over 160 of the world’s leading financial institutions trust Unblu to provide their customers with the gold standard of digital customer service.

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CONEQ provides technical equipment and services to any kind of event. With our Simultaneous Interpretation Systems, Conference Systems, AudioVisual Equipment we support events and provide the best service to our customers. Our professionalism, our high quality of service and state of the art equipment offered to over 600 large and of great significance conferences during the last 5 years have certainly contributed to our constant uptrend. Call us at (+30) 211 2163453. or email us at [email protected]

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Contact Us

Maria Karafylli, tel.: +30 210 6614 777 (ext. 166), email: [email protected]
Content & General Enquiries
Vicky Pavlatou, mob.: +30 694 3627 371, email: [email protected]
Project Management
Sissy Tzelepidou, tel.: +30 210 6617777 (ext. 258), email: [email protected]


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  +30 210 6617777
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